Refund & Cancellation Policy

1. Monthly Subscriptions

You can cancel your subscription at any time from the Billing page. When you cancel, your plan remains active until the end of the current billing period, after which it will not renew. We do not provide prorated refunds for partial billing periods unless required by law.

2. Lifetime Offer — 14-Day Refund Window

One-time "Lifetime" purchases may be refunded if you request a refund within 14 days of the purchase date. After 14 days, Lifetime purchases are final and non-refundable.

To request a refund within the window, email contact@getcontrolly.com from the account's email address with your purchase details. Approved refunds are issued to the original payment method via Stripe and may take several business days to appear.

3. Free Plan

The Personal plan is free and involves no charges or refunds.

4. Chargebacks

If you believe a charge is in error, please contact us first so we can help. Initiating a chargeback without contacting us may result in suspension of your account.

5. Contact

All billing questions and refund requests: contact@getcontrolly.com.