Instant Remote Support with Controlly Snap

Controlly Snap lets you provide instant, temporary remote support without asking the person you're helping to create an account. Send a link or read them a 6-digit code and you're on their screen in seconds.

Encrypted sessionsOne-time pairing tokensOn-screen access indicator

How Controlly Snap works

From your dashboard, start a Snap session. You get a secure link and a 6-digit backup code to give the person you're helping. They run a small one-time helper on their computer, and it connects them straight to you — no signup, no permanent install.

Why technicians love it

It removes the biggest friction in remote support: getting the other person set up. There's no account to create and nothing to uninstall — when the session ends, the temporary helper removes itself automatically.

Safe and consent-based

Sessions are encrypted and a clear banner shows the whole time a screen is being viewed. The person being helped stays in control and can end the session whenever they like.

What's included

No account for the person you help
Secure link + 6-digit backup code
One-time, self-removing helper
Works on Windows, macOS & Linux
Encrypted, consent-based sessions

Frequently asked questions

Does the person receiving support need a Controlly account?

No. With Controlly Snap they just run a one-time helper from your link or code. There's no signup, and the helper removes itself when the session ends.

Is Controlly Snap secure?

Yes. Sessions are encrypted, an on-screen banner shows whenever the screen is being viewed, and the person being helped can end the session at any time.

Ready to take control?

Start free in minutes — no credit card required.

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